Client story: Rescued after a hack and kept clean
"Jim got on it immediately, cleaned up my site, and now takes care of all my updates and security maintenance every month."
VERIFIED CLIENT REVIEWS · 4.9 / 5 ON TRUSTPILOT
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Testimonials for HackGuard.com and Jim Walker, The Hack Repair Guy™
Watch video interviews with WordPress site owners and web designers, and read reviews from clients who rely on Jim Walker to keep their websites updated, backed up, and hack-free.
Client story: Straight talk for non-technical site owners
"Having that person-to-person explanation on the phone really helped. Jim has my site on lock down with his monthly HackGuard service."
Client story: Caught what other security companies missed
"HackGuard found an issue that a couple of other security companies had missed, cleared the blacklists, and keeps us protected."
Client story: Why web designers and agencies rely on Jim Walker
"I don't have time to keep up with every WordPress vulnerability each month, so I rely on Jim. Fast, thorough, and I trust him."
WRITTEN CLIENT CASE STUDIES & REVIEWS
What site owners and web designers say about Jim
★★★★★ Verified HackGuard Client
David, Seven Corners Realty, Owner
I appreciate how quickly you were able to take care of my site and get it up to snuff and protected. I loved the speedy personal service and follow up you provided. Money well spent for a small business owner like myself.
★★★★★ Verified HackGuard Client
Tatianna Karmanova: HackGuard Service Review
For all of you who have a website, or planning to have a website, I really recommend Jim's security monitoring service. He is always on top of everything. Because Jim is monitoring continuously, I can sleep like a baby. Thank you Jim!
★★★★★ Verified HackGuard Client
Serge LaRondelle, @ThatMarketingGeek
Jim knows security! He has become my go-to guy for all things WordPress security related. I don’t have the time in the day to keep up with all the security issues that come up every month so I rely on Jim. Fast, thorough, and I trust him.
★★★★★ Verified HackGuard Client
Joy, Aptos, CA
It was an absolute pleasure working with Jim, the hack repair guy. He was responsive, professional, and was able to resolve our website issues in less than one business day. We would highly recommend his services to anyone.
★★★★★ Verified HackGuard Client
Andres, Small Business Owner
I was very satisfied with the service by Jim. He answered the phone when I called in the late afternoon and was able to have my site taken care of by morning. It was easy to reach someone by phone, and emails were answered very quickly.
★★★★★ Verified HackGuard Client
Andi, Active Angelz
Thank you so much for the amazing customer service. You guys took care of the vicious attacks on my website and held my hand through the process, taking care of all the nasty details. Thanks for responsive customer support that responds instantly!
★★★★★ Verified HackGuard Client
David Mark Smith, Global Musicians Fish Pond
I called Jim with an emergency—my musicians family website went down due to a plugin update gone awry, with an artist waiting for a review. Within 2 hours, Jim had the site running and made speed improvements. Clearly an essential service!
★★★★★ Verified HackGuard Client
Karen Monterichard, Makeup and Beauty Blog
We were sure we’d been hacked and tried everything. Thank goodness we found Jim and HackGuard.com. Not only did he keep me calm and assure me that my data was safe, but he knew exactly what to do. Everything got fixed fast.
★★★★★ Verified HackGuard Client
Great Service: Thorough Malware Cleanup
HackGuard found an issue on a website that a couple of other security companies had missed. Jim quickly cleaned the site and requested for all blacklistings to be removed. HackRepair was great to work with.
★★★★★ Verified HackGuard Client
Outstanding Customer Service & Support
Jim was recommended when my site got hacked a year ago. He got on it immediately and took care of it. I’ve since hired him for ongoing maintenance—he handles all updates and security so I don't have to think about it. Having Jim is a blessing.
★★★★★ Verified HackGuard Client
Realigntherapy: Business-Saving Support
When I spoke to Jim on the phone he was very personable and answered all my questions, which really helped since I am not a computer person. Jim cleaned up my site and now has it on lockdown with his monthly HackGuard service.
★★★★★ Verified HackGuard Client
Christina L., The Sometimes Crafter
Jim went right to work (on a weekend nonetheless) and found the trouble. He explained exactly what was going on and let me know how he was fixing it. I love being able to speak with someone who doesn’t just speak tech support, but talks to me as a person.
★★★★★ Verified HackGuard Client
Dr. David: Over a Decade of Trusted Protection
I have trusted Jim Walker with my websites for over 10 years. Whenever a question or plugin issue comes up, Jim handles it right away and explains everything in plain English.
★★★★★ Verified HackGuard Client
Gail: Rescued After Another Security Service Failed
After my site was hacked despite paying another company, Jim cleaned it up fast and put us on HackGuard. Knowing a real human is watching my site every week is worth ten times what he charges.