When I spoke to Jim on the phone he was very personable and answered all of my questions, which really helped, give I am not a ‘computer person’ and having that person to person explanation of what he would do really helped. Jim cleaned up my site and now has it on ‘lock down’ with his monthly Hack Guard service, which is very affordable. I am grateful to have this hands off service that gets the job done with no hassle on my part. Thank you so much Jim and Hack Guard for saving my business in 2016!